Shopping Guide | Order, Shipping, Return Info

FITJOY Shopping Guide

Welcome to FITJOY! Here's everything you need to know for a smooth and enjoyable shopping experience.

📦 Order Process

  1. Browse Products
    Explore our collection and choose your favorite items.
  2. Add to Cart
    Click “Add to Cart” and continue shopping or proceed to checkout.
  3. Checkout
    Enter your shipping and payment details securely.
  4. Order Confirmation: You will receive an order confirmation email shortly after purchase.

🚚 Shipping

  • Shipping Fee: Free worldwide shipping on all orders.
  • Delivery Time: Usually dispatched within 2–3 business days.
    • US, Canada, Australia: 7–10 business days
    • Europe: 8–12 business days
    • Asia: 5–7 business days
  • Tracking: Tracking number will be provided once your order ships.

See full Shipping Policy

🔄 Returns & Exchanges

  • Returns and exchanges are accepted only for unused items.
  • Requests must be made within 14 days of delivery.
  • Sale items are not eligible for return or exchange.
  • For defective or faulty merchandise:
    • We cover both return shipping and reshipping costs.
  • For returns or exchanges due to customer reasons:
    • Customer is responsible for return shipping cost.
    • We cover the cost of reshipping the item.

See full Return Policy

💳 Payment Methods

We accept the following payment methods:

  • Credit Cards: Visa, MasterCard, American Express, JCB, Discover, Diners Club
  • PayPal
  • GrabPay Singapore
  • Omise Payments: Includes the following options:
    • Thai bank transfers (SCB, Krungthai, Bangkok Bank, etc.)
    • QR code payments (PromptPay, TrueMoney)
    • Digital wallets (Rabbit LINE Pay, Alipay, WeChat Pay, ShopeePay)
    • Buy Now Pay Later (Atome, Pace)
    • Mobile banking and other regional e-wallets

All transactions are securely processed through encrypted connections.

📏 Size Guide

Please refer to our size chart on each product page. If you're unsure, feel free to contact us for assistance.

See detailed Size Guide

📩 Customer Support

If you have any questions, please contact us via:

🛡️ Product Quality & Safety

  • All FITJOY shoes are crafted with care and tested for comfort.
  • No pigskin is used in any product. All leathers are genuine cowhide or sheepskin.

✅ Summary

At FITJOY, we strive to offer premium comfort shoes with hassle-free shopping and global support. Shop with confidence and style.